Privacy Policy

At TradeUniv, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving platform features (economic calendar, extensions, trading journal, AI tools)
• Creating and managing your account and subscription tier
• Processing payments and managing billing through Stripe
• Training and improving AI features (Trading Coach, Creator Chat) using anonymized data
• Analyzing your trading performance through CandleLog integration
• Providing personalized AI coaching and insights
• Enabling Traders Library search and content recommendations
• Sending important notifications about account, subscription, and feature updates
• Responding to support requests and technical issues
• Analyzing usage patterns to improve user experience and features
• Detecting, preventing, and addressing technical issues, abuse, and fraudulent activity
• Complying with legal obligations and enforcing our Terms of Service

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. Cookies are files with small amounts of data that are stored on your device.

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform. For more information, see our Cookie Policy.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request restriction of processing of your information
• Objection: Object to processing of your information
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us at privacy@TradeUniv.com. We will respond to your request within 30 days.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security audits and testing
• Access controls and monitoring
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

• Account data: Retained while your account is active and for 90 days after deletion
• Transaction records: Retained for tax and legal compliance purposes (typically 7 years)
• Trading data: Retained while your account is active; deleted or anonymized upon account deletion
• AI interaction data: Anonymized and retained for model improvement; personal conversations deleted with account
• Analytics data: Typically retained for 26 months in aggregated, anonymized form
• Backup data: May persist in backups for up to 90 days after deletion

8. Third-Party Services

Our platform may contain links to third-party websites, services, or integrations that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Third-party services we integrate with include:

• Discord: Authentication and account creation
• CandleLog: Trading journal integration and performance analysis
• Stripe: Payment processing and subscription billing
• Economic Calendar APIs: Market event data
• AI Service Providers: AI model hosting for Trading Coach and Creator Chat

We strongly advise you to review the privacy policies of any third-party services you interact with through our platform.

9. Children's Privacy

Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. By using our platform, you consent to the transfer of your information to the United States and other countries.

11. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by us
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us at privacy@TradeUniv.com.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We process your personal data based on the following legal grounds:

• Contract: Processing necessary to provide our services
• Consent: You have given clear consent for specific processing
• Legitimate Interests: Processing necessary for our legitimate business interests
• Legal Obligation: Processing required by law

You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.

We will notify you via email and/or a prominent notice on our platform prior to the change becoming effective. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all legitimate requests within 30 days. Occasionally it may take us longer than 30 days if your request is particularly complex or you have made a number of requests.